We endeavour to dispatch all orders within 24 hours of receiving
order. Not including Saturday and Sunday. All orders taken before 1pm are
dispatched on that same day (Monday - Friday)

APC Next Day
(Next day delivery)

If you select 'Interlink Express -
Next day' as your shipping option, your item/s will be fully tracked and
insured. Delivery period is 1 working day, and will need to be signed for.

Orders
  Received

Dispatched

Estimated
  Delivery

Monday before 1pm

same day

Tuesday*

Tuesday before 1pm

same day

Wednesday*

Wednesday before 1pm

same day

Thursday*

Thursday before 1pm

same day

Friday*

Friday before 1pm

same day

Monday*

Saturday before 1pm

Monday

Tuesday*

Sunday before 1pm

Monday

Tuesday*



Returns Policy

We know that you will be pleased with
your purchases from The St Ives Printing & Publishing Company - stivesworldwide.co.uk. However, there may be occasions when you will
need to return items to us.

Items Damaged in
Transit

If any items were damaged in transit,
we ask that you report it to us within 7 working days. If the items are visibly
damaged on receipt, it's best to sign the carrier's delivery note accordingly.
Items should be returned complete with all accessories and documentation. Once
received back into our warehouse, we'll issue a replacement or full refund to
you via your original payment method and reimburse your reasonable return
carriage costs.

Items Faulty on
Arrival

If your items are faulty on arrival,
you have 28 calendar days in which to inform us of the fault. Items should be
returned complete with all accessories and documentation. Once we have verified
the fault, we'll issue a replacement or full refund to you via your original
payment method and reimburse your reasonable return carriage costs. We test
returned items, and if a returned item is found not to be faulty by our
technicians we will return the item to you, in this instance you will be liable
for the return carriage.

If you change
your mind

If you have simply changed your mind
about any item ordered and you wish to return it, then in line with the
Distance Selling Regulations (DSR) you can do so provided you inform us of your
decision within 10 days of receipt. The item must not be used and must be 'as
new' when returned to us. Once you've informed us that you wish to return goods
under the DSR, you have 28 calendar days to do so, at your own expense. We will
issue a full refund within 30 days of cancellation.

Order
Status

Pending - You have paid by credit card, the payment will be
taken from your card, then your order status will be changed to "Payment
Accepted"

Payment Accepted - Your payment has been successful, your next
order status will be "Packed"

Packed (APC Next Day) - Your order has been packed and is ready
to be sent out with APC Next Day

Dispatched - Your order is on its way to you!

Cancelled - If your order status has changed to
"Cancelled" your payment was not successful. This is normally due to
a single number on the card typed incorrectly.


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